Here's how to find your parcel, what's normal, and when to get in touch.
1. Find your tracking link
- Shipping confirmation email. When your order ships, we email you a tracking number and link. If you ordered several items, they may ship in separate parcels, each with its own email and tracking number.
- Order status page. Open the link in your order confirmation email, or sign in to your account with the email you used at checkout, to see your order and its tracking.
- Can't find the email? Check your spam and Promotions folders and search for "Havendoa".
2. What's normal
- Processing: 1–3 business days (Monday–Friday, excluding US holidays) before your order ships.
- In transit: typically 5–11 days after dispatch. Your order ships from our fulfillment partner overseas.
- First tracking update: it can take a few days after the label is created before tracking shows movement.
3. When to contact us
- No shipping email after 3 business days? If we can't ship on time, we'll email you before our processing time runs out, with a new date and the option to cancel for a full refund. Haven't heard from us? Email us.
- Tracking hasn't updated for 7 days, or your parcel hasn't arrived 11 days after dispatch: contact us and we'll check with the carrier.
- Marked delivered but not there? Check with neighbors and around your mailbox or door, then email us within 14 days of the delivery date. We'll send a replacement or issue a refund.
- Arrived damaged or wrong? Email us within 14 days of delivery with your order number and a photo.
4. Get in touch
Email support@havendoa.com with your order number, or call +1 561 539 7979 (Monday–Friday, 9am–5pm MT). We reply within 1–2 business days. More answers are in our FAQs and Shipping Policy.