Shipping policy
This policy explains how and when Havendoa orders are shipped. Havendoa is operated by Shunna Collections LLC, 518 S Beach Blvd, Waveland, MS 39576, United States. Questions? Email support@havendoa.com.
Where we ship
We currently ship to addresses in the United States only.
Where your order ships from
Ships from our fulfillment partner overseas. Your order is shipped directly to you from our fulfillment partner's warehouse. It does not ship from our Mississippi business address.
Processing time
Orders are processed and handed to the carrier within 1–3 business days (Monday–Friday, excluding US holidays). You will receive an email with your tracking number as soon as your order ships. If your order contains several items, they may ship in separate parcels, each with its own tracking number.
Delivery time
After dispatch, orders typically arrive within 5–11 days. The estimated delivery date shown on product pages is based on our processing time plus this typical transit time. Carrier delays can happen, especially during holidays and peak seasons.
Shipping rates
- Orders of $60 or more: free standard shipping.
- Orders under $60: $8 standard shipping.
- Any other shipping option is shown with its price at checkout before you pay.
Taxes and import duties
Applicable sales tax is calculated at checkout.
Because your order ships from overseas, it is imported into the United States. If a carrier asks you to pay an import duty or fee before delivery, please contact us with your order number before paying, and we'll help you with your options.
If your order is delayed
If we can't ship your order within the processing time stated above, we will email you before that time runs out. We'll give you a revised ship date, or tell you if we can't give one yet, and you can choose to cancel your order for a full refund.
- If the revised date is no more than 30 days after the original one and you don't reply, we'll treat that as your agreement to wait. You can still cancel at any time before your order ships.
- If we can't meet the revised date, we'll email you again. We will only keep your order open if you tell us you want to keep waiting.
- If we can't give you a revised date, you can cancel at any time before your order ships. If it hasn't shipped within 30 days after the original ship date and you haven't told us you want to wait, we'll cancel it and refund you.
Refunds for cancelled orders are issued in full to your original payment method within 7 business days of the cancellation.
Changing or cancelling an order
Email us within 12 hours of ordering and we will try to change or cancel your order before it is processed. Once an order has shipped, it can't be changed or cancelled, but you can return eligible items under our Refund Policy.
Tracking your order
Use the tracking link in your shipping confirmation email, or see our Track your order page. Tracking can take a few days to show its first update. If your tracking has not updated for 7 days, contact us and we will check with the carrier.
Wrong address
Please check your shipping address before placing your order. If you notice a mistake, email us within 12 hours of ordering and we will try to correct it before the order is processed. We cannot change the address after an order has shipped.
Lost, damaged or missing items
If your parcel is marked delivered but you cannot find it, or your order arrives damaged or incomplete, email support@havendoa.com within 14 days of the delivery date with your order number (and photos for damaged items). We will send a replacement or issue a refund.