Refund policy

We want you to love your Havendoa pieces. If something isn't right, here is how returns and refunds work. Questions? Email support@havendoa.com.

30-day returns

You can request a return within 30 days of the delivery date. To be eligible, items must be unused and unworn, in the same condition you received them, and in their original packaging. For hygiene reasons, hair accessories that have been worn cannot be returned unless they are defective.

How to start a return

Email support@havendoa.com with your order number and the item(s) you want to return. If your return is accepted, we will email you the return address and instructions. Please don't send items back before you receive them: items sent back without first requesting a return will not be accepted.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable, unless the return is because of our mistake.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 14 days of delivery with your order number and photos. We will replace the item or refund you, at no cost to you.

Exchanges

The fastest way to get a different item or color is to return the one you have and place a new order for the item you want.

Non-returnable items

Gift cards, worn hair accessories (unless defective), and items clearly marked as final sale at the time of purchase cannot be returned.

Refunds

We will email you once we receive and inspect your return and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Because returns travel by mail, the total time depends on where you live and how long your return takes to reach us. Your bank or card issuer may also take additional time to post the refund. If more than 15 business days have passed since we approved your refund, please contact us at support@havendoa.com.